Payment and Refund Policy

Last updated: 30 October 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all purchases of courses, training programmes and related digital services offered through reporzly. The services encompass professional video operation, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers both one-time course purchases and any recurring access subscriptions where applicable. It governs transactions made by consumers located in the United Kingdom and explains the rights and obligations of both parties under applicable UK legislation including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as certification documents, extended access periods or personalised tutoring sessions. These charges are clearly shown before any payment is authorised. Currency conversion fees imposed by your card issuer or bank remain your responsibility and are not controlled by reporzly. Price changes may occur from time to time; the price at the time of order confirmation is the price you will pay.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers and approved digital wallets. Payment is processed securely through third-party payment providers that comply with PCI DSS standards. By submitting payment details you authorise reporzly to charge the full amount due. Authorisation is obtained at the point of purchase and funds are transferred immediately for one-time payments or at the start of each billing cycle for subscriptions. We do not store full card details on our servers.

Order Confirmation, Contract Formation and When a Contract Is Formed

Once you complete the checkout process and receive an order confirmation email, a legally binding contract is formed between you and reporzly. The confirmation email contains details of the course or service purchased, the price paid and access instructions. You should retain this email for your records. Access to digital course materials is granted automatically upon successful payment confirmation.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law you have the right to cancel most distance contracts within 14 days of the contract being formed without giving any reason. For digital content such as online courses, this right is lost once you begin downloading or streaming the material, provided you have given explicit prior consent to commence performance and acknowledged that you will lose the cancellation right. Subscriptions may be cancelled at any time before the next billing date to avoid further charges.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available where cancellation occurs within the statutory cooling-off period and before you have accessed substantial course content. No refund is given once you have completed more than 20 percent of a course or after the 14-day period has expired. Promotional or discounted purchases, gift vouchers and customised training packages are non-refundable. Technical issues caused by your own equipment or internet connection do not qualify for refunds.

Step-by-Step Procedure and Information Required to Request a Refund

To request a refund you must contact us in writing via the contact form on our Contacts page or by emailing [email protected]. Your request must include your full name, order number, date of purchase and a brief explanation of the reason for the request. You should also confirm whether you have accessed any course materials. Requests received without this information may be delayed.

Inspection, Approval, Rejection and Notification of the Refund Decision

Upon receipt of a complete refund request reporzly will inspect your account activity within five working days. We will notify you by email of our decision. If approved, the refund will be processed. If rejected we will explain the reasons and offer any available alternatives such as course transfer or credit.

Refund Method, Processing Time and When Funds Should Reach the Customer

Approved refunds are returned to the original payment method. Credit and debit card refunds typically appear on your statement within five to ten working days although some issuers may take longer. Bank transfer refunds are processed within seven working days. We aim to complete all refunds within 14 days of approval.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital courses are supplied immediately upon purchase. By proceeding you expressly consent to immediate performance and acknowledge loss of the 14-day cancellation right once content is accessed. Subscription services renew automatically until cancelled. Promotional offers are subject to their own terms stated at the time of purchase and may carry shorter or no refund windows.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

If a payment fails you will be notified and given the opportunity to update your details. Duplicate charges are investigated promptly and corrected where verified. Chargebacks are treated as refund requests and may result in suspension of access pending resolution. Suspected fraudulent activity leads to immediate account review and may be reported to relevant authorities.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or any other applicable UK legislation. These rights cannot be excluded or limited by contract. If you have any concern about the quality of the service you may also contact Citizens Advice or Trading Standards.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy please use the contact form on our Contacts page or email [email protected]. We may update this policy from time to time. The current version will always be available on our website and the date of the latest update appears at the top of the page. Continued use of the site after changes constitutes acceptance of the revised terms.